Shipping & Returns

Once your order ships, you’ll receive an email with tracking (when provided by the carrier). Tracking may take 24–48 hours to start moving after label creation.

If you need to update your address, contact us as soon as possible. If the order has already shipped, we may not be able to change it.

• Recommended: include your order number.
• Placeholder: add a cutoff window, for example “within 12 hours of purchase.”

If your package arrives damaged, contact us within placeholder: 48 hours with photos of the packaging and product so we can help quickly.

If tracking shows “delivered” but you can’t find it, check with neighbors or your building/security first, then reach out and we’ll guide next steps.

International orders may be subject to customs duties, taxes, or import fees determined by your country. These fees are typically the responsibility of the recipient.

• Customs processing can add a few days to delivery time.
• Placeholder: if a package is refused due to unpaid fees, add your refund/return-shipping policy here.

Placeholder: Returns accepted within 14 days of delivery for unused items in original condition.

• Items must be unused, clean, and in resellable condition.
• Original packaging included if applicable (placeholder).

Contact us with:

• Order number
• Item(s) you want to return
• Reason for return
• Photos (if damaged or incorrect)

We’ll reply with next steps and a return address (if eligible).

Placeholder: Once the return is received and inspected, refunds are processed within 5–10 business days to the original payment method.

Some banks take extra time to post the refund. This is normal.

Placeholder: Exchanges may be available for variant swaps (when inventory allows). For speed, we may recommend placing a new order while the return is in transit.

Placeholder: The following items are final sale:

• Gift cards
• Items marked “Final sale”
• Personalized or custom work (if applicable)